Celebrating Our Stars
Whether he’s coming up with creative ways to improve processes at our top performing store in Tantallon or supporting his community through his musical talents, David Anderson embraces the NSLC’s KORE Values.
“Dave is always looking for ways to improve operations and has a real eye for efficiency,” said store manager Glenn Devenney. He said Dave’s work ethic and commitment to the NSLC and the community are exceptional and make him a worthy recipient of the CEO Shining STAR Award.
Dave was one of four recipients of the NSLC’s CEO Shining Star Award for his significant contributions to the corporation’s success. At work, he supports his colleagues with advice and guidance and provides comic relief with his quick wit. Off hours, Dave can be found playing the congas and acoustic guitar and taking the mic at local venues with his band FOG – Five Old Guys. He also shares his love for eclectic music on his weekly community radio show and has used his musical talent to raise hundreds of dollars for the IWK Health Centre. His efforts supported the store’s overall contribution to the hospital for women, children and youth last year of $3600.
“Having Dave on the team improves engagement in the store. He also has a real following with customers and they look forward to his ‘staff picks,’” Glenn said.
Like her fellow CEO Shining Star Award winners, Ashley Delaney demonstrates a sustained commitment to excellence in everything she does. “She’s a brilliant team player and collaborator who lives our KORE Values everyday and regularly goes above and beyond to help increase employee engagement,” said Laura MacLachlan, Director of Customer Strategy, Marketing and Promotions.
As the NSLC’s Graphic Design Specialist, Ashley listens to the perspective of others and integrates their feedback while constantly keeping in mind what is best for our customers. She wants to ensure we are doing the right things for the right reasons. Ashley came up with the fabulous store designs under our Banner Strategy, including the features that make our Select, Signature and Express stores unique. She is a true steward of the NSLC brand.
Rayell Swan is passionate about the products we sell and is deeply committed to our customers. She invests her time in learning new and different areas of the business and readily shares her knowledge with customers and fellow team members at The Port where she has quickly worked her way up to the position of Assistant Manager. In just a few years with the NSLC, Rayell has become a Sommelier and a French Wine specialist and most recently competed in Portugal for the coveted Master of Port.
Rayell’s colleagues affectionately call her 'The Swan' but not because of her last name. “It's because of the way she moves through the store,” said Bret Mitchell, who said the award has particular meaning for him since it carries his title. Rayell is known for being graceful when things are going well, but when there is a little something that needs attention – The Swan will give a little peck and keep on moving.
“It’s true,” Rayell laughed. “Every detail is so important to me and it’s crucial that we address an issue immediately so our customers get the exceptional experience they expect when they walk through the doors of The Port.”
Derek Atwater is a quiet ambassador for the NSLC who goes about his work efficiently and with purpose. His clear surprise at being named an NSLC CEO Shining STAR recipient reflects his unassuming nature. As Manager of Retail Audit Services, Derek is known as a man of integrity, trusted for strategic advice and sound counsel. “He always looks for ways to say yes and develop new solutions to old problems,” said Paul Rapp, VP of Customer Experience. “Derek takes the time to educate our employees as he consistently works hard to prevent issues from arising.”
Reflecting the solid foundation on which the NSLC’s KORE Values are built, Derek is truly committed to helping people, both in the workplace and in his community. He has been a respected and valued high school hockey and baseball coach for years.
Employees across our business work hard every day to provide a world of beverage enjoyment to customers throughout Nova Scotia. We’re thrilled to recognize and celebrate the valuable contributions our people make as individuals and in teams as they live our values of being Knowledgeable, Optimistic, Responsible and Engaged employees. They take pride in providing excellent customer service, supporting local industry and providing a strong financial return to the Province to support programs and services for Nova Scotians.
We received a record number of peer nominations for our STAR Awards last year as our people celebrated the contributions and accomplishments of their co-workers. We were also delighted to recognize the outstanding performance of teams of employees with our Region of the Year winner and four Store of the Year award winners.
The South Shore & Valley was honoured as our Region of the Year for the 2017-2018 fiscal year. “Our people achieved outstanding results while working together to exceed all targets, engage with our customers and sell beverage alcohol responsibly. This is a tremendous and well-deserved recognition of their accomplishments,” said Paul Rapp, Vice President of Customer Service.
Our Fall River store was named Retail Shining STAR Store of the Year. Store manager Shelley Rogers said the award honours the exemplary and outstanding contribution employees made to the NSLC’s Five-Year Strategic Plan. It also recognizes the superior service employees make as they engage with customers, answer their questions and recommend products they may enjoy. And it reflects the values employees live every day in their communities. “I am so proud of our people and all they do every day to live the NSLC’s KORE Values,” Shelley said.
Our Top Performing Stores award applauds stores according to size and for their excellence in meeting a variety of measurements while consistently demonstrating the values upon which the NSLC is built. Criteria for the selection process include WeID mystery shop scores, fundraising to support community initiatives and customer satisfaction scores. Our Top Performing Stores were Tantallon, New Minas, Liverpool and Ingonish.
Our peer-to-peer nominated Star Awards celebrate individuals and teams who excel in the areas of Collaboration, Customer Service and Leadership. They commend employees for their excellence in sharing their knowledge with one another, their optimistic outlook and pride in providing superb customer service. It also honours their respectful and responsible actions and engagement with co-workers, customers and community. We were delighted to present this deserving recognition to Glen Aker, Shannon Arsenault, Cheryl Ann Bennett, Heather Bennett, Zohar Braunstein, Angela Brownell, Nathan Carmichael, Ken Cusack, Kelli Dahl, Glenn Devenney, Albert Dickson, Jacqueline Ellis, Kelly Giberson, Brandy Hartley, Rocky Hebb, Rick Herritt, Micheala Hewitt, Olaf Hollak, Tammy Isenor, Janita MacIver, Curtis MacKenzie, Shauna MacLean, Marie MacLeod, Adam Martin, Jackie McCullough, Christy Pippy, Jackie Ramsdale, Greg White. Several teams also won Star Awards for their collaborative efforts: The New Glasgow and Lower Sackville stores and the Corporate Security, myNSLCWholesale Project and Payroll teams.
The Corporate Social Responsibility Award went to Kelli Dahl, a manager at our Kearney Lake store. Kelli is a huge champion of our CSR initiatives. Not only does she tell our in-store customers about such programs as NSLC Adopt A Stream but she participates in numerous events throughout the year, living her commitment to CSR. She’s always one of the first to sign up to help others – taking calls at the IWK Telethon, donating to the United Way, running around the Canada Games Centre to support youth sports through Sport Nova Scotia, busting out tunes with the Cabbioke Crew to promote getting home safely and putting her carpentry skills to work for Habitat for Humanity.
Our people truly are the strength of the NSLC – the foundation that allows us to be responsible and responsive as our employees invest their talents and time to help make Nova Scotia an even better place to live and work.